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From long flight delays or cancellations to lost luggage and rude flight attendants, airline passengers are increasingly quick to take to Twitter, Facebook or other social media with their complaints.
When they do, two major airlines are relatively speedy to respond, according to a survey released Jan. 9 by customer service firm Conversocial Inc.
Dallas-based Southwest Airlines (NYSE: LUV) had an average response time of 6 minutes and 36 seconds through its @SouthwestAir account. That was slower…
Columbus Business News - Local Columbus News | Business First of Columbus
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These airlines respond to your Twitter rants the fastest