Cover Story: Keeping the customer happy (Right now. As in right now!)

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Many businesses in Columbus, including the downtown Hilton and Hyatt hotels, retailers such as Sam’s Club and Ikea, and even the Greater Columbus Convention Center use apps and/or feedback pods to track customer experiences. The spread of tech firms that supply these products is staggering.
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Columbus Business News - Local Columbus News | Business First of Columbus

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Cover Story: Keeping the customer happy (Right now. As in right now!)

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